TERMS AND CONDITIONS 

1. We will arrange a short meeting with you and your pet to assess the service required.

2. Once the service is agreed upon we will issue you with the relevant BOOKING/AGREEMENT FORM and a copy of our Terms and Conditions.

3. The Owner must complete the booking accurately and honestly to allow WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS to judge suitability of your pet for walking, boarding or visiting services. Please highlight any likes, fears and phobias your pet may have

4. WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS must receive a completed, dated and signed BOOKING/AGREEMENT form before any service commences.

5. Owners must declare to the best of their knowledge if their pet is likely to cause harm or injury to themselves, staff and members of the public or another animal. Failure on the part of Owner to disclose any matter that might render Owner’s pet unsuitable will be deemed a material omission amounting to a fundamental breach of this agreement. The agreement may be cancelled and all fees paid to WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS will be non-refundable. As an alternative any dogs deemed by ourselves to be aggressive or unruly will be offered individual walks at a rate of £15 per walk until their behaviour improves. If your dog, through whatever reason, refuses to let/allow any of our employees to walk/visit them the full payment is still applicable and will be charged.

6. We will require details of your pet's insurance (if applicable) and their vet.

7. For the safety and comfort of all of our pets we must see documentation of up-to-date vaccinations (we may check with your vet beforehand) and have up-to-date flea/worming treatment applied.

8. The booking form contains the entire agreement between Owner and WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS.

9. Please note that dogs will be walked either individually or in small groups – maximum ratio of 5 pets per Dog Walker. Whilst full care will always be taken, be aware that incidents can occur.

10. Dogs booked in for any service will have an identity tag attached to their collar at all times. This tag will have our name and emergency contact number. At the end the service this tag will be removed

11. Please note bitches in Season will not be walked in group sessions and will be walked on an Individual Walk instead at £15 per hour's walk. Please contact us should you wish to board a bitch in Season. Owners are asked to keep in mind the season due date of their pets when making bookings with WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS.

12. Full payment is required when booking any service. (In the case of ongoing contracts, fees must be paid in full either weekly or monthly in advance). You have the option to pay via Standing Order.

13. If cancellation occurs with over 28 clear days' notice, the whole of the fee will be returned. If cancellation occurs anywhere with less than 28 days' notice the fee will be non-refundable. All changes, cancellations or ammendments to any existing booked service must be through our main booking line/booking email and no alterations or ammendments or cancellations can be received through any walker/petsitter as they do not deal directly with bookings or their own diaries.

 14. All host families are carefully selected and professionally vetted by WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS. All hosts are self-employed and work on a contract basis. If a host family is unable to meet an agreed booking, WALKING THE DOG/BOARDING THE DOG will find a suitable alternative host family. Should WALKING THE DOG/BOARDING THE DOG deem the Owner's dog unsuitable for home boarding, WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS reserve the right to place the Owner’s dog at selected kennels with full payment due to the Owner.

15. The Owner must supply enough feed, toys and bedding for their dog/s and ensure that they are fully up-to-date with vaccination, worming and flea treatment.

16. We are covered for public liability up to £1m. Although we will make all reasonable efforts to ensure the full care, custody and control of all pets in our care, WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS cannot be liable for any injuries incurred which are out of our control. However, in the event of death or injury to a dog resulting from our actions, we are limited to a maximum of £1000. This maximum total includes associated financial costs and emotional distress. No further liability will be accepted by us.

17. All reasonable efforts will be made to contact Owner or Owner's emergency contact in the event of an emergency. However, WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS reserves the right to make decisions regarding Owner's dog's health provided it is at all times acting in the best interests of the pet. Any veterinary treatment deemed necessary will be carried out at the Owner's chosen vet; please make arrangements with your vet beforehand so that you can settle any costs direct. If you are away for a few days and do not wish to be contacted before your return, please inform us. The initial point of contact for all emergencies must be established before bookings commence.

18. The Owner is responsible for payment of any veterinary fees caused through illness or injury. The owner is also responsible for the costs incurred should additional food be required for Boarding/Day bookings.

19. For insurance purposes all dogs are walked on lead until fully bonded with their walker. Once good recall has been achieved, and with the Owner's permission, WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS will exercise pets off-lead.  The Owner accepts full liability for any loss or damage caused as a result. Owner is financially responsible for any loss or damage to the carer or other dogs.

20. All prices are subject to change; you will be charged the lower rate at the time of booking, and thereafter the new rate will apply.

21. Though we will do our best to clean up any unexpected pet fouling within your property, we provide a basic clean/disinfect only – professional cleaning is the responsibility of the client. Any excessive fouling or diarrhoea will be cleaned up but an additional charge will be applicable.

22. It is the responsibility of the owner to ensure WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS has up-to-date information regarding your pet and that WALKING THE DOG/BOARDING THE DOG is able to gain the required access to your property for required pet visits. WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS will hold your keys for the duration of the agreed contract. Keys will be returned on request once Owner returns home. Please inform WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS if you would like us to hold your keys for future services. We reserve the right to hold onto keys until any outstanding fees are due and remain unpaid.

23. We reserve the right to refuse service at any time.

24. We will give 1 week's notice if we need to alter or cancel a service. If severe bad weather prevents us from walking dogs for the full duration, the time lost will be made up on subsequent walks.  

25. If your pet has access to the outdoors and should go missing, WALKING THE DOG/BOARDING THE DOG/THE KITTY CARESR will inform your emergency contact to discuss the appropriate course of action but will continue with the agreed visits.

26. Our normal operating hours are Monday to Friday 9am to 6pm. Outside of these times services are charged at the rate of weekday charge plus £2 surcharge. Weekends are also normal rate + £2.

27. Holidays – Good Friday, Easter Sunday and all Bank Holidays are charged at Double Time for all services.

28. Christmas, Boxing Day and New Year bookings are charged at triple time for all services.

29. Where possible WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS will provide any additional services requested. However, WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS’s main priority is the welfare and care of our pets, and we will not be liable if any additional free services requested are not carried out. All WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS's staff reserve the right to cover each other in the event of illness or holiday cover and/or at short notice - all staff will be insured and have a current CRB disclosure. For this reason the main 07591193338 number must be used for any reason relating to your service booking, i.e. requests, changes to times, cancellations, bookings etc.

30. Keys are released for the duration of the contract and will be returned on request or if preferred kept safely with our KEY HOLDING facility for future visits. All keys will be kept in a locked safe, and will be kept separate from any address information whilst held by WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS. Copies of keys should be issued once the services have been booked at the initial meeting. If we are required to collect keys at a later date a £5 fee is payable. Likewise if we are asked to return keys back after the last date of service a £5 fee is payable. IMPORTANT: Please double check that keys do work.

 31. All PAYMENTS must be made PRIOR to commencement of any service. If after 30-days any amounts are overdue you agree (by booking of original service) to compound interest accruing at a daily rate of 2% above current Bank of England Base Rate until the debt is paid off. Please note interest will be back dated to the 30-day overdue period. After 150-days if the total has not been paid in full we will pass any remaining debt onto local collectors or courts for debt recovery.

32. Where WALKING THE DOG/BOARDING THE DOG/THE KITTY CARERS is asked to attend a second pet for no fee, i.e. simply allowing a puppy a toilet break in back garden/cleaning up any puppy accidents, we will accommodate this into our schedule, however please note any time spent with the additional pet will be deducted from the scheduled walk/visit.

33. Please advise us if you do not want pictures of your pet used in WALKING THE DOG/BOARDING THE DOG promotional material and on our website Pet Blog page.

34. PLEASE NOTE YOU AGREE TO YOUR DOG BOARDING WITH ANOTHER FAMILY’S DOG(S) ON CONDITION THAT WE HAVE ADVISED YOU OF THIS FIRST, AND THAT WE HAVE TAKEN MEASURES TO ENSURE THAT ALL BOARDING DOGS HAVE MET SOCIALLY ON WALKS AND HAVE BONDED PRIOR TO BOARDING COMMENCING.

 


  

Health & Hygiene

 

Your pet's health and safety is our top priority. We observe the latest sanitation protocols and safety codes for pet facilities.

 

We daily clean floors, mats, and all hard surfaces with Veterinary approved disinfectant. We use rubber toys that are sanitized daily using Veterinary approved disinfectant. Dogs and puppies must have up to date vaccinations, worming and flea/tick treatment - documentation will be required. 

 

In Case of Illness

Puppies or older dogs can relatively easily pick up common bugs. We do everything possible to limit exposure to and spread of illness, but should your pet show signs (coughing, sneezing, nasal discharge, crusty eyes, vomiting, or diarrhoea), we follow these procedures:

We notify all owners of cases of illness, so they can look out for any further symptoms.

 

In the event of an emergency (extreme lethargy, seizures, etc), we will contact you or your designated emergency contact person, and/or we will take your puppy to the designated vet or our own vet - arrangements must be made for costs to be settled by you direct to the vet.

 

For Walk 'n' Wash clients; whilst full care will be undertaken at all times WALKING THE DOG/BOARDING THE DOG will not be held responsible should your dog have any allergic reaction/negative reaction to the Veterinary approved shampoo.